Terms & Conditions
The following terms and conditions govern all use of our Website and all content, services and products available at or through the Website (the “Website”). The Website is owned and operated by (“We,” “Us,). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies, and procedures that may be published and changed from time to time on this Website by us (collectively, the “Agreement”).
We reserve the right, at our sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. We may also, in the future, offer new services and/or features through the Website (including the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.
Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the Website you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this Agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by us, acceptance is expressly limited to these terms.
We do not directly buy or sell cars or provide salvage and towing services. The Website serves as a digital venue and intermediary where Sellers and Buyers meet and enter into agreements. We are not involved in the actual transaction between Sellers and Buyers as defined below. As a result, WE EXERCISES NO DIRECT CONTROL OVER THE QUALITY, SAFETY, OR LEGAL ASPECTS OF THE TRANSACTIONS THAT TAKE PLACE. We simply assist in the logistical and payment processes of the transactions when applicable.
An “Offer” is an amount of money or a service put forward by the Buyer and is defined as a transaction between a Buyer and a Seller. Offers are contingent upon the accuracy of a vehicle’s information submitted by the Seller. Offers are generated in real time and are subject to change.
“Sellers” are users of Our Website who submit information about their vehicle in order to receive Offers from Buyers. When a Seller receives and accepts an Offer from a Buyer, they are connected with the Buyer and supplied with the appropriate contact information. If a pick-up offer is accepted, the Seller is contacted by a Carrier to arrange for the vehicle to be picked up. Carriers do not provide emergency towing or recovery services to us. It is the Seller’s responsibility to ensure the vehicle is in a safe and accessible location to be removed upon the Carrier’s arrival. If a drop-off offer is accepted, the Seller must deliver the vehicle to their assigned drop-off location within 7 days. If an Offer indicates that payment occurs at the moment the car is picked up, the Buyer also makes arrangements to pay the Seller. By acting as a Seller, you acknowledge that you are at least 18 years of age. Minors are only permitted to use Our services in conjunction with the consent of their parents or guardians.
“Buyers” are commercial users of Our Website who bid on vehicles submitted by Sellers. The bids state the amount of money they are willing to give in exchange for the vehicle. The amount is based upon the vehicle’s information that the Seller submits. Factors that determine bid amounts (called bid filters) are items, such as location, year, and condition of the vehicle. When an Offer is accepted by a Seller, the Seller’s pertinent information is given to the Buyer in order to facilitate services.
A “Carrier” is a person or company who physically transports the Seller’s car from its location to the Buyer. Carriers can/will be dispatched by a third party through Our Website or directly through a Buyer.
There are currently NO FEES FOR SELLERS to use Our Website. Some Carrier fees may apply to a Buyer when a third party towing service is rendered through Our Website. There are currently NO OTHER FEES FOR BUYERS to use Our Website. There are currently NO FEES FOR CARRIERS to use Our Website.
Release of liability
Should you have a dispute with one of Our Website Buyers or Carriers (or more), you release Our Company., its officers, directors, agents, and employees from all claims, demands, and damages (actual and consequential) of any kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of, or in any way, connected with such disputes.
IN NO EVENT WILL WE, OR OUR SUPPLIERS OR LICENSORS, BE LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY FOR: (I) ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES; (II) THE COST OF PROCUREMENT OR SUBSTITUTE PRODUCTS OR SERVICES; (III) FOR INTERRUPTION OF USE OR LOSS OR CORRUPTION OF DATA; OR (IV) FOR ANY AMOUNTS THAT EXCEED THE FEES PAID BY YOU TO US UNDER THIS AGREEMENT DURING THE TWELVE (12) MONTH PERIOD PRIOR TO THE CAUSE OF ACTION. WE SHALL HAVE NO LIABILITY FOR ANY FAILURE OR DELAY DUE TO MATTERS BEYOND OUR REASONABLE CONTROL. THE FOREGOING SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
THE WEBSITE IS PROVIDED “AS IS.” WE AND OUR SUPPLIERS AND LICENSORS HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NEITHER US, NOR OUR SUPPLIERS OR LICENSORS, MAKE ANY WARRANTY THAT THE WEBSITE WILL BE ERROR FREE OR THAT ACCESS THERETO WILL BE CONTINUOUS OR UNINTERRUPTED. DATA TRANSFERRED TO AND FROM THE WEBSITE IS DONE SO UNENCRYPTED AND OVER VARIOUS NETWORKS. YOU UNDERSTAND THAT YOU DOWNLOAD FROM OR OTHERWISE OBTAIN CONTENT OR SERVICES THROUGH THE WEBSITE AT YOUR OWN DISCRETION AND RISK.
General representation and warranty
You represent and warrant that (I) your use of the Website will be in strict accordance with this Agreement and with all applicable laws and regulations, including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and regarding the transmission of technical data exported from the United States or the country in which you reside and (II) your use of the Website will not infringe or misappropriate the intellectual property rights of any third party.
Prohibited and restricted items
A Carrier cannot pick up any hazardous or dangerous materials along with or inside of any vehicle. Hazardous or dangerous items are those that may pose a danger to the health, safety, or property of any person during transport (such as explosives, radioactive materials, flammable gases and solids, and toxic substances). Items that We cannot service through the Website include parts, scrap metal, and liquids. WE ONLY SERVICES PASSENGER VEHICLES through the Website. This does not include motorcycles, heavy equipment, trailers, motorhomes, RVs, or boats.
You must legally be able to sell the car on which you accept an Offer. You agree that it is your sole obligation to comply with all laws, rules, statutes, and regulations that may apply including any and all local, state, and federal licensing requirements.
Information you submit
You are solely responsible for any information you provide to us or other users in the Offer, transportation, or payment process. You represent and warrant that your personal information is true, legal, accurate, and non-fraudulent. Information may not contain any viruses or other malware that may damage or interfere with our Website. Furthermore, you may not accept an Offer on any vehicle that could cause us to violate any applicable law, statute, ordinance, or regulation or that violates our Prohibited Items terms. You authorize Us to use the information you supply to us in connection with our services and in accordance with these Terms.
We may suspend or terminate your account, claim, or Offer if a suspicion arises that you engaged in any fraudulent activity in conjunction with our Website.
Payment process and methods
We currently offer Sellers two options to receive payment for their vehicle which may not all be available at the time an Offer is provided:
(1) “Paid on pick-up:” the Carrier will deliver payment to the Seller at the time the vehicle is picked up.
(2) “Check by mail:” a check will be mailed to the name and address supplied by the Seller of the vehicle.
Our buyers agree to pay the Seller according to the terms stated in the Offer section provided that the Seller’s vehicle is successfully picked up by the Carrier or delivered to the assigned drop-off location. Certain information regarding vehicle condition, location, and ownership must be submitted in order for the Seller to complete the offer and acceptance process. The Seller represents and warrants that the information provided is accurate and legally true, including, without limitation, the following:
(a) Accurate Vehicle Location: The ZIP code indicated at the time of submission must be identical to that of the vehicle location when it is picked up.
(b) Accurate Vehicle Information: The year, make, model, trim, and VIN of the vehicle indicated at the time of submission must be identical to that of the vehicle that gets picked up or delivered.
(c) Accurate Vehicle Condition: The following conditions will be verified both before and after the vehicle is picked up or delivered:
- Are the wheels mounted and tires inflated?
The vehicle has all of its wheels mounted with tires in good condition with no flats or missing wheels or tires.
- Does it have a key and a working battery?
The vehicle has a key and the battery is installed and functioning.
- Does it drive?
The vehicle “starts” if upon turning the ignition, the engine starts normally and idles. It “drives” if it moves under its own power when placed into gear, is safe to drive, and is free of major mechanical issues. It must start and drive in its current condition, have its keys, and have an installed and functioning battery.
- What’s under the hood?
All parts of the vehicle’s engine and transmission are intact and in position to properly operate the vehicle. The engine and transmission do not have any missing or removed parts.
- Was it used as a taxi?
The vehicle was never used as a taxi service vehicle.
- What’s the mileage shown on the odometer?
The mileage shown on the odometer, rounded to the nearest thousand, which can be verified upon inspection.
- Any removed exterior body panels?
The vehicle exterior (including doors, bumpers, hood, etc.) has the same properly attached parts as when it was assembled in the factory or has aftermarket replacements with nothing loose or removed.
- Does it have body damage?
The vehicle has no body damage the size of a baseball or larger. Damage includes dents, rust, scrapes, or anything resulting from an accident.
- Any damaged mirrors, glass, or lights?
All mirrors, glass, and lights are intact and bolted to the vehicle with nothing cracked, removed or missing.
- Any flood or fire damage?
The vehicle has not been involved in an incident resulting in any water or fire damage. This includes damage to the interior, exterior, under the hood, electronics, etc.
- Any removed interior parts?
The vehicle interior (including seats, airbags, radio, etc.) has the same properly attached parts as when it was assembled in the factory or has aftermarket replacements with nothing damaged or removed.
(d) Accurate Vehicle Ownership
The following questions are asked when your information is submitted to Us:
- What type of title do you have?
Having a clean title means the vehicle has never been wrecked or rebuilt, a salvage title means it has been declared a “total loss”, and a rebuilt title means it was marked as salvage but later repaired.
- In which state was the title issued?
The U.S. state in which the vehicle’s current title of ownership was issued, regardless to the vehicle’s actual location.
- What is the owner(s) name shown on the title?
The name of the vehicle owner(s), exactly as it appears on the title.
- Do you have any outstanding liens?
A lien is placed on a vehicle until the auto loan or financing is paid off in full and a new title or lien release is issued.
All vehicles picked up will be inspected in order to verify their condition and documentation. In some cases, this inspection will take place at the moment the vehicle is picked up. In other cases, the inspection will take place when the vehicle arrives on location Of the Buyer.
If any of the provided vehicle information is found to be inaccurate at the time of inspection, We reserve the right to recalculate the original Offer for the vehicle, and/or the vehicle may be returned or not picked up. In the event that the Seller does not accept the return of the vehicle, it may be deemed an abandoned vehicle, which will result in nonpayment. The Seller will be notified before any action is taken.
In most cases, the Carrier is able to make payment to the Seller at the time of pick-up. If paid by mailed check, the amount due to you, the Seller, will be processed as soon the vehicle is confirmed to be picked up and the condition and documentation have been verified.
Disputes between you and Us regarding our services should be reported to Our Customer Care. We will attempt to resolve any disputes you have with us. Because we are an intermediary service (as explained above), we are not responsible for resolving any disputes between you and Buyers or Carriers regarding services. If you report a dispute to Us, we will make every effort to help both parties communicate; however, all disputes must be resolved directly between you and users.
Prohibition for buyers to circumvent
Buyers are not permitted to “cut out” or make offers directly to Sellers outside of Our service. If an Offer made outside of Our services is accepted by a Seller, then We deem that Offer outside its purview and will provide no support or assistance.
During the term of this agreement, you shall not solicit to hire or hire our employees of whom you become aware through the performance of this Agreement. Furthermore, you shall not otherwise interfere with any of our other business relationships including those with our members.
As a result of the performance of this Agreement and, whether due to any intentional or negligent act or omission, we may disclose to you or you may otherwise learn of or discover our documents, business practices, object code, source code, management styles, day-to-day business operations, capabilities, systems, current and future strategies, marketing information, financial information, software, technologies, processes, procedures, methods, and applications, or other aspects of our business (“Our Information”). You hereby agree and acknowledge that any and all of Our Information is confidential and shall be our sole and exclusive intellectual property and proprietary information. You agree to use Our Information only for the specific purposes as allowed by the performance of this Agreement. Any disclosure of Our Information to a third party, specifically including a direct competitor, is strictly prohibited and will be vigorously challenged in a court of law. All obligations contained herein shall survive the termination of this Agreement. Furthermore, you acknowledge that Our Information is proprietary, confidential, and extremely valuable to us and that we would be materially damaged by your disclosure of Our Information. You acknowledge and agree that monetary damages provide an insufficient remedy for the breach of this confidentiality obligation and that we shall be entitled to injunctive relief.
We reserve the right to keep all records of any and all transactions and communications between you and other members for administration purposes.
We use techniques such as insurance, EID, and credit checks to confirm the verification and qualification of our Buyers and Carriers.
Seller acknowledges that, during the course of business, Seller will be exposed to and obtain certain proprietary information of Us, including, without limitation, its systems, and information relating to its business affairs, property, methods of operation, Company IP (as hereinafter defined) or other data, and any such information given to Us by Our customers (collectively the “Confidential Information”). Seller agrees that, except as otherwise agreed to in writing by Us, Seller will not at any time disclose to any third party or use any of the Confidential Information provided. However, the term Confidential Information shall not include:
(a) information that is generally known to the public at the time such information is obtained by Affiliate;
(b) information that becomes known to the public through no action or inaction of Affiliate;
(c) information that is already in the possession of Affiliate at the time such information is obtained by Affiliate; or
(d) information that is independently developed by Affiliate without reference to or use of any Confidential Information.
For purposes of this Agreement, the term “Company IP” shall mean:
(a) All inventions (whether patentable or unpatentable and whether or not reduced to practice), all improvements thereto, and all patents, patent applications, and patent disclosures filed in any jurisdiction, together with all reissuances, continuations, divisional, continuation-in-part, revisions, extensions, and reexaminations thereof;
(b) All trademarks, service marks, trade dress, and design marks, including all goodwill associated therewith, and all applications, registrations, and renewals in connection therewith;
(c) All copyrightable works and all copyrights subsisting under the laws of any jurisdiction and all application, registrations, and renewals in connection therewith; and
(d) All trade secrets (including without limitation ideas, research, and development, know-how, formulas, compositions, manufacturing and production processes, and techniques, technical data, designs, drawings, specifications, customer and supplier lists, pricing and cost information, and business and marketing plans and proposals).
Information collection, use, and sharing
We require some personal information to provide our services.
In no way will we sell, share, or rent your information to any outside company that is not directly engaged in providing the services we offer.
You understand and agree that by submitting your referrals’ information, We will share the provided information with certain business partners to process and fulfill your request for service. You further agree that we and our business partners may contact your referrals by telephone, SMS, email, or mail based on the information you have provided to us even if your referrals have opted into the National Do Not Call List administered by the Federal Trade Commission, any state’s equivalent of the Do Not Call List, or the Do Not Call List of an internal company. You understand that business partners may maintain the information you submitted to Us whether you elect to use their services or not. You agree to the recording of calls to you from Us or from you to Us for quality and training purposes.
By providing your mobile phone number to use our services, you consent to receive SMS messages from Us and or our partners and you are responsible for all messaging and data charges that may apply. You can opt-out of receiving SMS messages by texting “STOP” at any time in response to an SMS communication. For assistance, you can text “HELP”.
Our users are also bound by Google’s Terms of Service.
Us, Our Website, and its logo are registered trademarks of Our Company.
We take the appropriate measures to protect all personal information from unauthorized access to or unauthorized alteration of that data.
Wherever we collect sensitive information, that information is encrypted in a secure manner. The computers in which we store personally identifiable information are kept in a secure environment.
You hereby agree to indemnify, defend, and hold harmless Us and Our subsidiaries, affiliates, officers, employees, and approved and permitted licensees and assigns from any and all loss and damage (including, without limitation, reasonable fees and disbursements of counsel incurred by Us in any action or proceeding between Us and an affiliate or between any third party and Us or otherwise) from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to out of your breach of the Representations and Warranties made herein and any other violation of this Agreement and/or any action or relating to this Agreement.
The invalidity or unenforceability of any provision of this Agreement shall not affect the validity or enforceability of any other provision.
You understand and agree that we may, in its sole discretion and at any time, terminate your account and discard and remove any content posted or submitted by you for any reason. You understand and agree that we may take any one or more of these actions without prior notice to you. Should we take any of these actions, we may, in our sole discretion, immediately deactivate and/or delete any or all information about and concerning your account, including your registration information and submitted content. You understand and agree that we shall not have any liability to you or any other person for any termination of your access and/or the removal of information concerning your account.
If it comes knowing that you willfully and intentionally violated any of our rules or manipulated the Website, sale process, or communications, we may pursue damages against you in any forum we deem appropriate.
This Agreement constitutes the entire agreement between you and Us concerning the subject matter hereof, and it may only be modified by a written amendment signed by an authorized executive of us or by the posting of a revised version by us. Except to the extent applicable law, if any, provides otherwise, this Agreement and any access to or use of the Website will be governed by the laws of the state of Illinois, excluding its conflict of law provisions. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled in accordance with the Comprehensive Arbitration. by one arbitrator appointed in accordance with such Rules. The arbitration shall take place in Illinois, in the English language, and the arbitral decision may be enforced in any court of competent jurisdiction. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to and agrees to be bound by its terms and conditions; we may assign our rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors, and permitted assigns.
If you have any questions about these Terms of Service, you may contact us at [email protected]